FAQ & Troubleshooting
GPS Tracker Troubleshooting
GPS tracker troubleshooting guides: device offline, no GPS signal, no 4G network, inaccurate location, SIM not working and more.
GPS Tracker Offline – Troubleshooting Guide
A complete checklist for a GPS tracker that shows offline: power, SIM, APN, server and signal.
GPS Tracker Has No GPS Signal
Why your tracker cannot get a GPS fix and how to improve satellite reception.
GPS Tracker Not Connecting to 4G Network
Fix a GPS tracker that cannot register on the 4G / LTE mobile network.
GPS Tracker Location Is Inaccurate
Reasons for wrong or jumping GPS positions and how to stabilise them.
GPS Tracker SIM Card Not Working
Diagnose a SIM card that the GPS tracker cannot use for data.
GPS Tracker Not Sending Data to Server
The tracker has signal but no data reaches your platform — fix the server link.
How to Set APN on a GPS Tracker
Step-by-step APN setup for any FOFN GPS tracker via SMS or config tool.
How to Configure GPS Tracker Server IP and Port
Point your GPS tracker at your tracking server IP and port.
Why Is My GPS Tracker Offline?
The most common reasons a GPS tracker stays offline and the fast fixes.
GPS Tracker Cannot Connect to Tracking Platform
When the device connects to network but your platform shows nothing.